Terms of Service

DuoMatch is a community for players looking for duo partners, co-op friends and dates. These Terms form a binding agreement between you and DuoMatch ("we", "us"). By creating an account or using the app or website you accept these Terms, our Privacy Policy and, on Apple devices, the End User License Agreement. If you don't agree, don't use DuoMatch.

You must be at least 18 years old (or the age of majority where you live, if higher) to use DuoMatch. You must be legally permitted to use our services, must not be a registered sex offender, and must not have been previously removed from DuoMatch. You agree to provide accurate information and keep your profile current. One account per person.

You're responsible for your login credentials and everything that happens on your account. Tell us immediately if you suspect unauthorised access. We may suspend or close accounts that breach these Terms or create risk for other users.

• No harassment, hate speech, threats, stalking or bullying.
• No nudity or sexual content, and absolutely no content involving minors.
• No spam, scams, commercial solicitation, or requests for money.
• No impersonation, fake profiles, bots, scraping or automated access.
• No sharing of other people's private information or intimate images.
• No illegal activity, trafficking, or sale of regulated goods.
• No attempt to breach, overload, reverse-engineer or circumvent our security or access controls.

Violations may result in content removal, feature limits, suspension or permanent removal, without refund where permitted by law.

You own the content you post. You grant DuoMatch a worldwide, non-exclusive, royalty-free licence to host, store, reproduce and display that content solely to operate, secure and improve the service — for example showing your profile to other users and delivering your messages. This licence ends when you delete the content or your account, except for copies retained for legal, safety or backup purposes for a limited period.

You confirm you have the rights to everything you post and that it doesn't infringe anyone else's rights.

• Premium plans are sold only through Apple's App Store and Google Play, in your local currency, at the price shown at purchase.
• Subscriptions renew automatically for the same period unless you cancel at least 24 hours before the end of the current period. Your store account is charged on renewal.
• Manage or cancel any time in your Apple ID or Google Play subscription settings. Deleting the app does not cancel a subscription.
• Prices may change; we'll give notice and any change applies only to future renewal periods.
• Legacy subscribers billed through our earlier web checkout keep their plan and manage it through the billing portal in Settings.

• Power-ups (profile boosts, message intros, lobby spotlights, rewinds) are one-time purchases of digital items, also sold only through Apple and Google.
• Power-ups are a limited, personal, non-transferable, revocable licence to use a feature. They are not property, have no cash value and can't be sold, traded or exchanged for money.
• Power-ups don't expire while your account is open. They are used only after any allowance included with your plan is exhausted, and are consumed only once the action succeeds.
• Unused power-ups are forfeited if your account is closed by you, or terminated by us for a breach of these Terms, except where the law requires otherwise.

All purchases are processed by Apple or Google, so refunds are handled by them under their policies — we can't issue refunds directly. Request one through Apple's "Report a Problem" page or Google Play's order history.

EU, EEA and UK consumers: you normally have 14 days to withdraw from a purchase of digital content. By starting a subscription or using a power-up immediately, you request immediate performance and acknowledge that you lose the right of withdrawal once the digital content has been fully delivered. Unused, undelivered items remain refundable within the withdrawal period.

Nothing here limits statutory consumer rights, including the Australian Consumer Law guarantees.

DuoMatch helps you meet people; we don't guarantee matches, replies, compatibility, conduct, or that any user is who they claim to be. We don't run criminal background checks. Use your judgement, meet in public, and read our safety tips.

You can block or report any user at any time from their profile or a chat. We review reports and may remove content or accounts. Under the EU Digital Services Act you can notify us of illegal content through our illegal content report form; we'll confirm receipt, act without undue delay, and explain our decision. You can contest a decision by replying to that notice. If you're in immediate danger, contact local emergency services first.

If you believe content on DuoMatch infringes your copyright, email legal@duomatch.app with the work concerned, the content's location, your contact details, and a statement of good-faith belief and accuracy. If your content was removed in error you may submit a counter-notice to the same address. We terminate repeat infringers.

You can delete your account at any time from Settings; deletion is permanent and removes your profile, messages and likes as described in the Privacy Policy. We may suspend or terminate accounts that breach these Terms, create legal risk, or harm other users, and will tell you why unless prevented by law.

Except where the law says otherwise, DuoMatch is provided "as is" and "as available" without warranties of any kind. We don't warrant uninterrupted service, message delivery times, or that defects will be fixed. Some jurisdictions don't allow these exclusions, so they may not apply to you.

To the maximum extent permitted by law, DuoMatch is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill. Our total liability for any claim is limited to the greater of the amount you paid us in the 12 months before the claim, or USD 100. Nothing excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under the law of your country — including non-excludable consumer guarantees in the EU, UK and Australia.

These Terms are governed by the laws of the State of New South Wales, Australia, without regard to conflict-of-law rules, and the courts there have non-exclusive jurisdiction.

United States residents: disputes are resolved by binding individual arbitration, and you and DuoMatch waive jury trials and class actions. You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@duomatch.app. Small-claims matters are excluded.

EU, UK and Australian consumers: the arbitration and class-action terms above don't apply to you. You keep the right to bring proceedings in your country of residence and to use the EU Online Dispute Resolution platform.

Apple and Google are not parties to these Terms and are not responsible for the app or its content, but they may enforce these Terms as third-party beneficiaries. Any claim about the app is directed to us, not to them. Your use also complies with the applicable App Store and Google Play terms.

We may update these Terms. For material changes we'll notify you in-app or by email before they take effect. Continuing to use DuoMatch after that means you accept the updated Terms.

Questions? Use the in-app support flow or email hello@duomatch.app. Legal and DSA notices: legal@duomatch.app.

DuoMatch isn't endorsed by Riot Games and doesn't reflect the views or opinions of Riot Games or anyone officially involved in producing or managing Riot Games properties. Riot Games and all associated properties are trademarks or registered trademarks of Riot Games, Inc.